ECCCO Contact Centre Awards 2014

November 5th, 2014

London, UK, 3rd November

11 of the Best Contact Centres Professionals in Europe Recognised by the European Confederation of Contact Centre Organisations.

The European Contact Centre Awards were founded along with the ECCCO in 2003 and have been held in Paris, Cannes, Manchester and Milan. The organisation has 25 association members across Europe including the CCMA from the UK. This year’s ceremony preceded the 20th UK National Contact Centre Conference, taking place today at British Library in London, attended by 250 contact centre professionals.

Chief Executive of the CCMA and President of ECCCO, Ann-Marie Stagg stated in her address at the ceremony: “Contact centres are an important part of the European economy, employing around 3.4 million people in over 32,000 centres. The CCMA is proud to host these awards and we are delighted to see the winners from so many countries here tonight. You represent the very best of the industry and are outstanding role models for others to measure themselves against.”

The winners of the European Contact Centre Awards 2014 are:

  • Louise Phelan, Paypal, Ireland
  • Sophie Fox, British Gas, UK
  • Jean-Pierre Zala, CSS Health, Switzerland
  • Frederic Mazella, BlaBlaCar, France
  • Orcun Onat,  AVEA (Telco), Turkey
  • Maxim Evdokimov, Renaissance Bank, Russia
  • Maria Estaban, EDP Energy, Spain
  • Luigi Basilio, Safilo, Italy
  • Christian Geyer, TAS (AG), Germany
  • An Meers, T Group, Belgium
  • Aleksandra Kozacka, PZU, Poland

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1st European Contact Center Week

September 5th, 2014

The whole of Europe will open during one week the doors to all contact centers of Greenland to the Mediterranean, from Brittany to the Bosphorus. Granted, so far the European Contact Center Week is not yet established. But this is the idea behind this campaign, which ECCCO, the European Federation of National Associations Call Center, first performs.

1st European Contact Center Week from October 06th to 11th

For the European call center industry is an important economic factor for the whole of Europe. 3.2 million people work in 35,000 contact centers. The industry is growing by an average of 4.5 percent per year – unaffected by the crisis mood in many economies of the continent.

While economies such as Hungary or Romania grow almost explosively, a stable and steady growth has established itself in Germany, France, Switzerland and Belgium. More saturated, however, are the leading markets such as England and Sweden. These dynamics and the economic importance of customer dialogue should be made clear and visible to the public through national activities in this campaigns week.

So in France four events stands on: The most important is certainly the presentation of the “Palmes d’Or de la Relation Client”, the most important prize for customer relationship management. Flanked by the 24 hour “Customer relationship around the clock”, the presentations of the results of the “Customer Effort Score” and the study “Digital practices in Customer Relationship”.

As well the German Association CCV invites to the CCV Fall Conference to Berlin on October 6th and 7th. One of the highlights will be the presentation of the German CCV Quality Awards.

Other national associations like Spain with its RCCC Expo and the CRC ORO (Excellence Awards in Customer Relationships) will also use this week for an increased presence and media work.

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