20th CCC Convention

May 16th, 2017

CCC Convention 2017

CCC is pleased to celebrate a very special anniversary with you in 2017. The CCC Convention takes place for the 20th time – it is the Top Event for experts in the customer care industry and business decision-makers.

On Thursday, June 22, 2017, CCC will present international speakers at Tagungswerk Berlin, as well as providing an environment for networking and exchange on exciting service topics and business trends.

At the jubilee event, you will discover more about innovative measures that make unique customer service possible under the topic “Unique Services: How selected measures lead to great customer service”.

Join us and celebrate with us 20 successful years of CCC Conventions!

Speakers 2017:

Moderation and opening speech: Dr. Nils Hafner,
Professor of Customer Relationship Management at the Lucerne University of Applied Sciences, Switzerland.

Olav. V. Strawe, 4Com Innovation Center Berlin, Germany

Anne-Marie Sayous, Sephora France

Siegfried Schallenmüller, GM CX, Dimension Data Europe, Germany

Cordula Winter-Schweizer, Head CX, Zürich Insurance Switzerland

During the breaks you will have the opportunity to interact with our speakers and around 150 international guests in a pleasant atmosphere.

Following the presentations, a person will be awarded the CCC Special Award for their achievements and commitment to the Customer Care and BPO Industry.

You will find further information on the CCC Convention

https://www.yourccc.com/event/ccc-convention/

CCC would be very pleased to welcome you to both – the jubilee 20th CCC Convention and our CCC Anniversary which will be held in the evening of the 22nd of June.

Your CCC Team,

AUSTRIA  I  FRANCE  I  GERMANY  I  POLAND
ROMANIA  I  SLOVAKIA  I  SWITZERLAND  I  TURKEY


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European Contact Centre & Customer Service Awards 2017

May 9th, 2017

European Contact Centre and Customer Service Awards

Boost your chances!
3 entries for just £500
Early Bird Offer expires end of June

Why enter multiple projects, teams, or categories at this year’s ECCCSAs?
• Give yourself more chances of being shortlisted or winning
• Recognise more of your great teams and people
• Raise your profile in the industry press and at the awards dinner

If you’re likely to enter multiple times, make sure you pay for your entries before the end of June to get Early Bird pricing.

ECCCSA 2017 Categories

You still don’t have to finish writing your entries until the 28 July deadline, just register, start at least 3 entries, and pay for them.

Instead of £885 you’ll pay just £500:

Register and pick a category:
https://europeancallcentre.awardsplatform.com/

Fabulous New Venue

ECCCSA2017 Venue

Evolution at Battersea Park, London.

Come to the biggest party in our industry!

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Coming soon, the new standard for CCC: ISO 18295

October 26th, 2016

After three-and-a-half years of development, the former standard for Customer Contact Centres called ISO 18295 reached the final stage.

It is aggreed that with its publication in spring 2017, it will also replace the EN 15838 norm.

Jo Davies, member of the UK delegation summarized the main changes in the so called FDIS stage.

“What are the main changes in the FDIS compared with the previous version?
This was the fifth meeting to develop the ISO 18295 standard on customer contact centres. The intention was to resolve the draft International Standard (DIS) comments for 18295-1 and 18295-2 in Pretoria, ready for the Approval stage. ANEC had approved the ISO DIS 18295-1 and 18295-2 and requested the standard is adopted at European level. ….”

To read the whole article, please click for being forwarded to her website:

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