The Customer Care Industry will meet for knowledge exchange while looking far beyond industry borders.
To the topic of „Global Trends from Global Players – Discover new ideas for innovation and talent development on a global scale” you will hear keynote speeches from international top brands on Thursday, 10th of October 2013 in Paris.
The Call Center Convention is as an international call center and customer care event and promotes the exchange of experiences amongst international industry experts. With the goal to professionalise and develop the image of the call center industry, the Call Center Convention was launched in Vienna in 1998 by CCC Co-CEO Thomas Kloibhofer and is now a fixed component of the international call center industry. Once a year, it brings together international experts who provide valuable business input on the topic of customer service and provides a foundation for an exciting exchange of ideas.
The highlight of the event each year is the awarding of the CCC Special Award to an outstanding personality within the industry.
Save the Date: the 16th Call Center Convention, on 10.10.2013 in Paris, France
ECCCO News I/13
The first issue of the ECCCO newsletter for 2013 is out now.
The first quarter of the year is over. For many, a first milestone to take stock and to adjust further planning fine. We take a look behind the scenes of successful customer service at PAYBACK and Direct Line, give you an exclusive summary about the newest results of the European Contact Center Benchmark Study and much more.
The Italian Awards 2013, the competition for the attribution of the Prize for the best outsourcing partner in the categories: telesales, customer care and digital interaction.
This initiative responds to the aim of rewarding the outsourcing companies that have made ??outstanding contributions to have taken a leading role in the market for these services in Italy. The companies that are positioned in first place in each of the three categories will be used for the year 2013 the brand “CMMC Premio 2013 Relazione con Clienti e Cittadini” that identifies the award and will help to recognize the market.
In November 2012 Competence Call Center presents the CCC Book in 5 languages.
The customer service culture is in transition. While until recently it was enough for companies to respond to customers, companies are now increasingly expected to be proactive in their striving to generate happy customer service experiences. In this book “Best Customer InterACTion”, you can find out how, in the age of multichannel and social media, you can generate exceptional customer experiences, and what measures you can take to win over the hearts of customers and proactively maintain sustainable customer relations.
Join us in looking forward to examples of best customer interaction in the CCC book!
You can order it in your prefered language under www.yourccc.com