NEW: Journal of Contact Centre Management
Journal of Contact Centre Management (JCCM) is the major, new journal for all those involved in, or concerned with, the management of contact or call centres.
Guided by its expert Editor and an international Editorial Board consisting of leading figures in the field, including contact centre managers, service providers, suppliers, consultants and academics, JCCM provides a peer-reviewed forum for the publication of thought-leadership articles, briefings, discussion, applied research, case studies, expert comment and analysis on the key issues surrounding contact centre management.
Subscribe now to see how contact centre professionals are dealing with the business challenges of the current market.
ECCCO members can receive 20% off this new publication for contact centre professionals.
When ordering a subscription, please quote reference ‘EC’ to receive 20% off.
More information, Table of Contents, Subscription form under: www.henrystewart.com/jccm
ECCCO Awards 2010
Due to the fact of restricted air space over main parts of Europe (vulcano ash clouds) the ECCCO award ceremony has to be cancelled. None of our award winners was able to reach Manchester.
We are proud to announce our winners 2010:
- Michelle Smith (UK)
- Saskia van de Kamp (Spain)
- Giuseppe Pampanini (Italy)
- Robert Funari (Italy)
- Claudia Derkum (SNT, Germany)
- Dimitry Chobit (MTS, Russia)
- Simona Benesova (Czech Republic)
The official ECCCO award ceremony is intended now to take place in autumn 4th of October 2010 at the Theater Edouard VII in Paris at the ceremony of the PALMES DE LA RELATION CLIENT, an event of our French member association AFRC.
Les Palmes de la Relation Client 2010
The flagship event in France for the contact centre industry which rewards the most efficient firms in the field of customer relationship management
- Purpose of the event :
– Federate the actors of the Customer Relationship sector
– Create an event unique and original
– Encourage and support the quality of contact centers
– Reward the best performance on contact centers
– Participants: companies, outsourcers and consulting firms - Methodology for selection of prize-winners :
– Registration of candidates on the net
– Study of records by a jury of 14 professionals in the customer relationship
– Selection of prizewinners
To know more, please visit our website : www.afrc.org/palmes
