1st European Contact Center Week

September 5th, 2014

The whole of Europe will open during one week the doors to all contact centers of Greenland to the Mediterranean, from Brittany to the Bosphorus. Granted, so far the European Contact Center Week is not yet established. But this is the idea behind this campaign, which ECCCO, the European Federation of National Associations Call Center, first performs.

1st European Contact Center Week from October 06th to 11th

For the European call center industry is an important economic factor for the whole of Europe. 3.2 million people work in 35,000 contact centers. The industry is growing by an average of 4.5 percent per year – unaffected by the crisis mood in many economies of the continent.

While economies such as Hungary or Romania grow almost explosively, a stable and steady growth has established itself in Germany, France, Switzerland and Belgium. More saturated, however, are the leading markets such as England and Sweden. These dynamics and the economic importance of customer dialogue should be made clear and visible to the public through national activities in this campaigns week.

So in France four events stands on: The most important is certainly the presentation of the “Palmes d’Or de la Relation Client”, the most important prize for customer relationship management. Flanked by the 24 hour “Customer relationship around the clock”, the presentations of the results of the “Customer Effort Score” and the study “Digital practices in Customer Relationship”.

As well the German Association CCV invites to the CCV Fall Conference to Berlin on October 6th and 7th. One of the highlights will be the presentation of the German CCV Quality Awards.

Other national associations like Spain with its RCCC Expo and the CRC ORO (Excellence Awards in Customer Relationships) will also use this week for an increased presence and media work.

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ECCCO welcomes 20th member association

June 30th, 2014

With the Czech direct markting association (admez) ECCCO welcomes the 20th country in its strong contact center association network.


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17th Call Center Convention

June 7th, 2014

This year’s event is entitled

“Your 2020 Business World – Discover tomorrow’s digital impact on the economy”

and offers interesting perspectives on the innovation drivers of the future.
International leader in topics such as Mobility, Gaming and Electronic Payment have been invited to speak about their experience and to give us a preview of the new developments in their industries.

Philip Vanhoutte, Senior VP and Managing Director E & A at Plantronics, will lead you through the event as your moderator.

Thursday, October 16, 2014, Berlin
Half-day business event, Starting at 12.30

About the Call Center Convention:
The Call Center Convention is an international business and customer care event and promotes the exchange of experiences amongst international experts. The Call Center Convention was launched in Vienna in 1998 with the goal of professionalizing and developing the image of the call center industry. Today, the Convention looks far beyond industry borders every year.  Keynote speeches and lively discussions provide valuable business input on international economic trends and successful business models.

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