CCI becomes the official magazine of ECCCO
CallCenter International - Magazine for Customer Care
CCI becomes the official magazine of ECCCO
The main objective of this collaboration is to provide all Customer Contact Centres professionals in Europe and in the rest of the world a real information channel regarding the customer contact centres sector. This collaboration offers a variety of documents and information such as white papers, networking opportunities, local and international events, case studies, user profiles, (research and experts statements), and also a wide range of relevant knowledge of the customer contact industry locally and internationally.
In addition, through this collaboration top experts in the field from all over the world will share their expertise and contribute to the learning experiences of our readers by offering information with interesting content as well as invaluable manuals and other resources.
In other words, this collaboration is a unique project, based exclusively on knowledge and content from the sector for the benefit of the customer contact centre community and plays the role of a tool for accessing the full range of related information regarding the global customer contact centre sector.
Gabler is an internationally prominent science publishing house and renowned offerer of specialized publications in Europe, with over 60 publishing houses in approximately 20 countries in Europe, Asia and the USA and more than 5000 coworkers worldwide. We publish about 2000 magazines and more than 6500 new books annually.
Market leading Gabler publications for the European market are: Call Center Profi and CallCenter INTERNATIONAL (CCI).
Please be informed that a CCI subscription will be available for the special price of 25 Euro per year (4 issues) for each new subscriber interested in Call Center International magazine within the first year of subscription.
Download the supscription form here! CCI subscription form
Call Centre Expo 2009
Deliver excellent customer service despite the pressure on costs.
Gain information, advice, solutions and ideas wheater the storm and ensure complete customer satisfaction, whatever your line of business, at this year’s Call Centre & Customer Management Expo.
When? 22-23 September 2009
Where? Birmingham NEC
Find out more: www.callcentre-expo.co.uk
Call Center World 2010
Management Circle would like to invite you to experience the 12th leading industry event of the Call Center sector in 2010 once again.
Make sure you are also there when the Estrel Convention Centre in Berlin hosts over 7,500 visitors and over 250 exhibitors at Europe’s biggest platform for knowledge transfer, networking, suppliers and service providers in the field of Contact Centre Management. Look forward to hearing over 60 speakers who will share their knowledge with you.
Save the date: 8-11 February 2010, Berlin
Find out more: www.callcenterworld.de/en
And the ECCCO Award 2009 goes to…
The 2009 ECCCO Awards recognise service excellence in contact centre organisations or individual extraordinary performances from across the member countries of ECCCO. The prizes were awarded to five representatives on May 6th in Manchester, Uk:
- For United Kingdom: Les Torrance from Sykes Global.
- For Germany: Marion Stempnick-Krings from 2Call Information and Communication Services.
- For Spain: Santiago Espada from Sol Melia.
- For Ireland: Eoin O’Sullivan from Telefonica O2.
- And for Serbia: Bojan Jovic. He represents the Customer Contact Association of Serbia and received the special prize of the ECCCO board and jury for his activity to establish a national call centre association in this very young market.
(from left to right:) Manfred Stockmann, Vice-President ECCCO + President CCF-Germany; Luisa Merino, General Manager of Spanish association “aeecc”; Les Torrance, Sykes Global; Marion Stempnick-Krings, 2Call Information and Communication Services; Eoin O’Sullivan, Telefonica O2; Clair Tonkin, member of the board, CCMA-Ireland; Santiago Espada, Sol Melia; Bojan Jovic, CCAS Executive Director Serbian association; Ann-Marie Stagg, General Secretary ECCCO + Chair of CCMA-UK and Robert Wint, Marketing Director EMEA of the Award sponsor Verint Witnes Actionable Solutions.
ECCCO Awards 2009
Join the winners of individual awards from 9 countries across Europe at the prestigious CCMA (UK) awards night on the 6th of May 2009. This event attracts over 300 senior call centre professionals and will be held at Manchesters 21st-century meeting place the Ramada Piccadilly Hotel.
Each countries winner will be recognised and presented with an ECCCO trophy to signify their achievement in raising the standards of the European call centre industry. Find out more by visiting the CCMA(UK) website at: www.ccma.org.uk
