CCW – Europe’s leading CC-event

January 11th, 2016

From February 22nd – 25th 2016 the 18th CCW will take place in Berlin.

Since many years CCW proof its position as the leading event for the European contact center industry.
Nevertheless CCW reinvents itself with a totally new congress and fair layout – be amazed meeting more than 250 exhibitors from 19 countries and over 7,500 visitors from all over Europe.

Find out about the latest news and developments for great customer service.

For more information click to www.ccw.eu/en
and use this  VOUCHER for a convenient online registration to make sure
you are getting your free season ticket to visit the trade show.

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ECCCO Award 2015 – The winner

December 8th, 2015

This year’s European Confederation of Contact Centre Organisations (ECCCO) Award, held in Warsaw on 7th December, resulted in Czech Republic’s BlueLink as the winner.

For the record, the idea behind organising an ECCCO Award is to make good customer experience examples known to a wider public by giving national award winners and nominees opportunity to take part in European competition. Nominations for the ECCCO Awards – the best local projects and managers – can be addressed to the ECCCO board exclusively by the national member associations.

Host of 2015 Award – Polish Marketing Association SMB – welcomed members of ECCCO from several countries and six teams for final competition. Dell from Ireland – presented online – began competition. Right away audience heard live stories from Bosch (Germany), PZU (Poland), mentioned winner BlueLink (Czech Republic), Callus (Turkey) and Renaissance Credit (Russia). Teams showed impressive attitude towards customer satisfaction and employee’s fulfillment.

BlueLink International CZ shared with European audience their experience in using social media, particularly WhatsApp, to communicate with customers of Transavia. They had no example from other companies – for the first time this communication channel was used by the airlines. BlueLink team treated this not as a difficulty, but simply as a challenge. And such way of thinking and – with no doubt – doing lead them and their client to success. This bold, innovative and inspiring approach enchanted jury – ECCCO members – and made Czech Republic’s nominee the winner.

Held hospitably in headquarters of PZU, leader on Polish insurance market and Polish representative for ECCCO Award, and sponsored by Arteria – the biggest outsourcing call centre in Poland – was whole day event and platform to exchange experience on European level. This unique opportunity to share best practices in demanding call/contact centre business were probably the biggest values for both foreign participants and Polish audience, which consisted of experts, specialists and representatives of local companies.  What was emphasised during event by jury: every team was already winner on national event. This meeting gave them opportunity to share their best and see what works well somewhere else.

(Press release: Polish Marketing Association SMB, photos by Joanna Jaworska)

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ECCCO Award will be presented in Poland

November 25th, 2015

On 7th December “European Contact Centre Champion 2015”  will be named.

This year European Confederation of Contact Centre Organisations  (ECCCO) members will choose winner from the best national nominees. The idea behind organising an ECCCO Award is to make good customer experience examples known to a wider public by giving national award winners and nominees opportunity to take part in European competition. Nominations for the ECCCO Awards can be addressed to the ECCCO board exclusively by the national member associations.

The aim of the competition is to choose cc manager who represents the most interesting and extraordinary approach and the activities realized in contact centre business. Polish Marketing Association SMB (member of ECCCO) – this year’s host of the event – believes that it is important to give national award winners and nominees an international platform for presentation, benchmarking and exchange. There are already confirmed participants from 11 European countries.

Based on our ECCCO experience and our national meetings with contact centers companies we fully realise how important is sharing knowledge and good practices. – says Jacek Barankiewicz, vice-president of Polish Marketing Association SMB – And now when we have an opportunity to host this meeting in Poland, we had no doubt we have to make it.

The sponsor of the event is Arteria SA – the biggest Polish outsourcing call center. Beside award event, ECCCO members will meet for their annual general meeting. There will be discussed internal confederation’s issues as well as important developments for the customer service industry.

Generally, the meeting is next step to integrate and improve standards and cooperation in European contact center environment. It is believed that during the meeting cooperation between members will be strengthened.

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