ECCCO awarded 2012 prizes
Milan, January, 19th
Hosted by ECCCO’s Italian member CMMC (Customer Management Multimedia Competence, www.club-cmmc.it) the ECCCO Awards dinner took place in Milan’s stylish nhow hotel. As acknowledgement for outstanding customer service the ECCCO Awards were handed over by CMMC founder Mario Massone and ECCCO president Vincent Vanden Bossche to the winners of France, Turkey, Germany, Russia, Italy and Spain.
1st ECCCO Newsletter
ECCCO News IV/11 - The first issue of ECCCO’s quarterly newsletter is out now.
“The idea behind this quarterly newsletter is to inform about European trends, companies, people, market development, EU regulation, dates and events as well as about ECCCO‘s activities.” says ECCCO Vice-President Manfred Stockmann.
And so you can find interviews with ECCCO’s Gold Sponsors ASC telecom and Competence Call Center about trends, developments and technical evolution in call center industry as well as articles about the influence of the new EU rules on consumer rights, EN 15838 contact center standard as part of the European standardisation policy and an exclusive preview on the European contact center benchmark study. Announcements and reviews complete ECCCO News.
ECCCO News is distributed as pdf per email by ECCCO’s national member associations to their members etc. and it is here for download, too.
If you are interested in advertising or you have a story for us, please write to: eccconews@eccco.eu We also appreciate your feedback about ECCCO News.
ASC is new Gold Sponsor of ECCCO
We welcome ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, as a gold sponsor of the European Confederation of Contact Center Organizations (ECCCO).
The new agreement entitles ASC to introductions to the boards of ECCCO’s national member organizations, product articles in its newsletter and an exclusive partnership within ASC’s specialty.
Vincent Vanden Bossche, President of ECCCO, said, “As our industry undergoes profound changes, with new forms of work organization and transformative technological development, we must play a decisive role to ensure our profession’s importance is fully recognized, and its promise delivered. Founded nearly 50 years ago, ASC has masterfully adapted to our industry, and we anticipate many benefits from their support.”
Guenther Mueller, Chairman & CEO of ASC, said, “ECCCO plays a critical role as a voice for contact center interests and a coordinating body throughout the Continent. We look forward to sharing our knowledge with their members and contributing our area of expertise to the manifold aspects of contact center operations.”
