Best Contact Center in the World

November 19th, 2013

Competence Call Center Dresden was awarded
“Best Contact Center in the World” in Las Vegas, USA

Mid November 2013 the World Finals of the Contact Center World Awards took place in Las Vegas, USA.  A very happy Robert Willenberg, Call Center Manager at CCC Dresden, took over the trophy in the category “Large-sized contact center best practices (Outsourced)”.

“I am very proud to have successfully presented our location in Dresden to such a global audience in Las Vegas. In the two years since the opening of CCC Dresden, we have grown constantly; for some months our 450 staff members have expanded and are working over three floors. This international award is a great honor for all of us. A big thank you and congratulations to my whole team,” said Willenberg.

With the rapid ramp-up of the location, the constant growth and high quality, complex services for partners from six industries, CCC Dresden impressed some 200 international participants in Las Vegas.
CCC Dresden was opened in 2011 and currently employs more than 450 employees. Dresden is the political and economic center and a major transportation hub in Saxony. Due to the good education level of the employees, the high quality of CCC can be optimally realized here. The international partners of CCC Dresden include, the global electronics company Samsung, video-on-demand provider maxdome or Germany’s third largest direct insurer Direct Line.
With Berlin, Leipzig, Dresden and Essen, Competence Call Center operates at five locations in Germany.

About the Contact Center World Awards:
At the Contact Center World Events for America, Asia , EMEA and Global the best of the international contact center industry exchange ideas and compete in various categories. Since 2006, the highlight of the events is the awarding of the Contact Center World Awards.  At the World Finals, annually the global winners are honored.

CCC Awards 2013:
The award for CCC Dresden is the fifth international award for Competence Call Center this year. In 2013, the company already achieved two Stevie Awards for Sales and Customer Service, along with the BIZZ, and the LivePerson Awards.  A total of 42 awards are proof of the competence and quality of Competence Call Center.

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New President for ECCCO elected

November 14th, 2013


Already a well-known and well respected figure in the UK contact centre industry, Ann-Marie Stagg of the Call Centre Management Association (UK) was recently elected President of the European Confederation of Contact Centre Organisations (ECCCO) at their Annual General Meeting in Paris.

Ann-Marie said; “The Confederation has established itself in Europe since its foundation in 2003 and I am delighted to be given the chance to lead it forward over the next period of its development. We now have members from individual national organisations in twenty one countries across Europe and they represent an industry of more than 35000 contact centres and nearly 3.4 million employees.”

Outgoing President; Vincent Vanden Bossche (left) from Belgium, commented; “Having worked closely with the EU to introduce common standards, our next goal is to establish some truly Pan-European Awards as well as a first-class conference for our membership each year. Ann-Marie is just the person to make this happen for us.”

Vincent Vanden Bossche will stay at the board as vice-president for EU-Relationships and treasurer.
Further on confirmed as vice-presidents were Eric Dadian (France) and Manfred Stockmann (Germany). New in the board are Rémon Elsten (Switzerland) and Oleg Zeldin (Russia).


About Ann-Marie Stagg: the Executive Director of the Call Centre Management Association in the UK and now the President of the European Confederation of Contact Centre Organisations (ECCCO).  Already a multi award winning people manager Ann Marie was named “European Call Centre Industry Champion” in recognition of her work within the Industry.

Ann-Marie has 20 years of operational contact centre experience leading both sales and service operations for blue chip companies including the Automobile Association, Scottish Power, Brakes Group and the Co-operative Bank.

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Special Award to ECCCO Vice-President

October 17th, 2013

“And the winner is…!“ – CCC Special Award Ceremony held in the evening

The winner of the 8th CCC Special Award at the 16th Call Center Convention is Manfred Stockmann, President of the German Call Center Association. He has committed himself to developing the Call Center Industry and improving its image in Germany and beyond for many years. In 2002, he founded the ECCCO, the European Contact Center Association, together with European colleagues of his, and took the position of Vice President.

from left to right: Christian Legat (CEO of CCC), Manfred Stockmann, Maria Hoffrichter-Zanetti (PR+Event CCC), Philippe Gregson (Director CCC France)

CCC Call Center Director Philippe Gregson presented the CCC Special Award to Manfred Stockmann, who had been hosting the Call Center Convention.In his laudation, Gregson stressed the winner’s excellence: “For 20 years, this Special Award winner has had his focus on contact centers and customer communication – he has been the president of the German Call Center Association since 2003. As an international speaker, jury member and key figure in various committees and working groups, he is an honoured expert in the field of contact centers and customer care.“

CCC Special Award:

Since 2006, the CCC Special Award has been awarded to outstanding personalities whose work and commitment have substantially contributed to professionalising the call center trade and improving its image.
These experts have been admitted to our CCC Hall of Fame so far:

Manuel Jacquinet, Co-President of Malpaso and editor in chief of “En-Contact“ trade magazine, France
Meltem Karateke, president of IMI Conferences, Turkey
Xi Zhao, founder and president of CCMWorld Group, China
Madalina Vilau, initiator of the first Customer Care Conference & Expo in Bukarest, founder and publisher of the Romanian trade magazine „Call Center Magazine“, Romania
Nicolette Wuring, author and manager of Customer Management Services, the Netherlands
Simone Fojut, editor in chief of „Call Center Profi”, Germany
Olav V. Strawe-Higuchi, publisher of „TeleTalk“, Germany/USA

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