ECCCO welcomes 20th member association

June 30th, 2014

With the Czech direct markting association (admez) ECCCO welcomes the 20th country in its strong contact center association network.

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Take part in ContactBabel’s 12th UK CC Decision Makers’ Guide

June 30th, 2014

We’re inviting organisations with more than 10 UK agent positions to take part in Britain’s largest contact centre and customer service research programme, and receive the leading sources of contact centre industry analysis – free of charge and pre-release.

The 12th edition of ContactBabel’s annual 300-page “UK Contact Centre Decision-Makers’ Guide” covers all elements of customer contact – such as social media, customer satisfaction, salaries, agent attrition and absence, budgets, technology, multimedia and strategy.

Respondents to the survey will receive an early copy of the final report, free of charge, by participating in the online, 100%-confidential research programme. Findings will be made exclusively available to participants in September 2014, before the report’s official launch.

You will also receive a bonus report giving in-depth details about salaries, HR statistics and performance benchmarking in “The 2014 UK Contact Centre HR & Operational Benchmarking Report”, which will cost non-respondents to this survey £295 + VAT to purchase.

Completing the survey:
To take part in “The 2014 UK Contact Centre Decision-Makers’ Guide” survey, please visit our research partner (Fluidsurveys):
Please note, the deadline for completing the survey is Friday August 29th 2014.

If you have any questions, including seeing a copy of the questionnaire before completion, please email to Steve Morrell, Principal Analyst:

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17th Call Center Convention

June 7th, 2014

This year’s event is entitled

“Your 2020 Business World – Discover tomorrow’s digital impact on the economy”

and offers interesting perspectives on the innovation drivers of the future.
International leader in topics such as Mobility, Gaming and Electronic Payment have been invited to speak about their experience and to give us a preview of the new developments in their industries.

Philip Vanhoutte, Senior VP and Managing Director E & A at Plantronics, will lead you through the event as your moderator.

Thursday, October 16, 2014, Berlin
Half-day business event, Starting at 12.30

About the Call Center Convention:
The Call Center Convention is an international business and customer care event and promotes the exchange of experiences amongst international experts. The Call Center Convention was launched in Vienna in 1998 with the goal of professionalizing and developing the image of the call center industry. Today, the Convention looks far beyond industry borders every year.  Keynote speeches and lively discussions provide valuable business input on international economic trends and successful business models.

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European Agenda – Members of the EU Parliament

May 21st, 2014

Some of you may know European Agenda as the newsletter with its finger on the pulse of EU politics. This year, European Agenda is offering a special service in the context of the forthcoming European elections in Brussels.

Their address package “Members of the European Parliament” will be made available to buy  in the week following the elections.

Orders can be given at and you can benefit from their special price of 290 EUR plus VAT. You will receive the address data records of the 751 representatives in a mass mailing-enabled Excel format with the following information:

Name  -  Title  -  Party / Political Group  -  Postal address  -  Personal e-mail address

Sure that they can also advise you on other mailing lists available from their extensive contact database of European politics.


Helios Media is one of the leading independent specialised media publishing houses at the intersection of politics, media, communication and human resources.
They are located at Square de Meeûs 37, B-1000 Bruxelles

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