Vincent Vanden Bossche, President
Contactcentres.be, Belgium
E-Mail: info@contactcentres.be

Ann Marie Stagg, Secretary
Call Centre Management Association, UK
E-Mail: secretary@ccma.org.uk

Eric Dadian, Vice President
AFRC Association Française de la Relation Client, France
E-Mail: info@afrc.org

Mario Massone, Vice President
CMMC Customer Management Multimedia Callcenter, Italy
E-Mail: info@club-cmmc.it

Stefan Buess, Vice President
CallNet.ch, Switzerland
E-Mail: info@callnet.ch

Patrick Etter, Vice-President
CallNet.ch Romandie, Switzerland
E-Mail: info@callnet.ch

Manfred Stockmann, Vice President
Call Center Forum Deutschland e.V., Deutschland
E-Mail: info@call-center-forum.de

Fernando Torres, Vice President
AEECCC Call Center Management Association, Spain
E-Mail: secretaria@aeeccc.com

Marian Kostecki, Vice President
CCMA Call Center Managers Association, Poland
E-Mail: ccma@polishcallcenters.com

Maurice Whelan, Vice President
CCMA Call Center Managers Association, Ireland
E-Mail: info@ccma.ie

Miguel Reynolds, Vice President
APCC Associaçao Portuguesa de Contact Centers, Portugal
E-Mail: geral@apcontactcenters.com