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	<link>http://www.eccco.org</link>
	<description>ECCCO Website</description>
	<lastBuildDate>Wed, 23 Jun 2010 14:13:33 +0000</lastBuildDate>
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		<title>NEW: Journal of Contact Centre Management</title>
		<description><![CDATA[Journal of Contact Centre Management (JCCM) is the major, new journal for all those involved in, or concerned with, the management of contact or call centres.
Guided by its expert Editor and an international Editorial Board consisting of leading figures in the field, including contact centre managers, service providers, suppliers, consultants and academics, JCCM provides a peer-reviewed [...]]]></description>
		<link>http://www.eccco.org/?p=339</link>
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		<title>ECCCO Awards 2010</title>
		<description><![CDATA[Due to the fact of restricted air space over main parts of Europe (vulcano ash clouds) the ECCCO award ceremony has to be cancelled. None of our award winners was able to reach Manchester. 
We are proud to announce our winners 2010:
- Michelle Smith (UK)
- Saskia van de Kamp (Spain)
- Giuseppe Pampanini (Italy)
- Robert Funari (Italy)
- [...]]]></description>
		<link>http://www.eccco.org/?p=314</link>
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		<title>Les Palmes de la Relation Client 2010</title>
		<description><![CDATA[The flagship event in France for the contact centre industry which rewards the most efficient firms in the field of customer relationship management

 Purpose of the event  :
–      Federate the actors of the Customer Relationship sector
–      Create an event unique and original
–      Encourage and support the quality of contact centers
–      Reward the best performance on contact centers
–      Participants: companies, outsourcers and [...]]]></description>
		<link>http://www.eccco.org/?p=316</link>
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		<title>ECCCO Awards 2010</title>
		<description><![CDATA[  at The Palace Hotel, Manchester, 21st April 2010

Join the winners of individual awards from 10 countries across Europe at the prestigious CCMA (UK) awards night on the 21st of April 2010. Kindly supported by Verint Systems this event attracts over 400 senior call centre professionals and will be held at one of Manchesters famous meeting places the [...]]]></description>
		<link>http://www.eccco.org/?p=88</link>
			</item>
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		<title>CCPortugal 2010 &#8211; Consumer Experience Innovation:</title>
		<description><![CDATA[
The Challenge of Attracting and Delighting Consumers Sustainably
On the 25th and 26th of May 2010, the increasingly notorious international conference CCPortugal will take place, with this year’s theme being: Consumer Experience Innovation &#8211; The Challenge of Attracting and Delighting Consumers Sustainably. This event will bring together influential keynote speakers as well as top and middle [...]]]></description>
		<link>http://www.eccco.org/?p=158</link>
			</item>
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		<title>CCI becomes the official magazine of ECCCO</title>
		<description><![CDATA[CallCenter International &#8211; Magazine for Customer Care
CCI becomes the official magazine of ECCCO

The main objective of this collaboration is to provide all Customer Contact Centres professionals in Europe and in the rest of the world a real information channel regarding the customer contact centres sector. This collaboration offers a variety of documents and information such [...]]]></description>
		<link>http://www.eccco.org/?p=72</link>
			</item>
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		<title>Call Centre Expo 2009</title>
		<description><![CDATA[Deliver excellent customer service despite the pressure on costs.
Gain information, advice, solutions and ideas wheater the storm and ensure complete customer satisfaction, whatever your line of business, at this year&#8217;s Call Centre &#38; Customer Management Expo.
When? 22-23 September 2009
Where? Birmingham NEC
Find out more:  www.callcentre-expo.co.uk
]]></description>
		<link>http://www.eccco.org/?p=64</link>
			</item>
	<item>
		<title>Call Center World 2010</title>
		<description><![CDATA[
Management Circle would like to invite you to experience the 12th leading industry event of the Call Center sector in 2010 once again.
Make sure you are also there when the Estrel Convention Centre in Berlin hosts over 7,500 visitors and over 250 exhibitors at Europe&#8217;s biggest platform for knowledge transfer, networking, suppliers and service providers [...]]]></description>
		<link>http://www.eccco.org/?p=62</link>
			</item>
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		<title>And the ECCCO Award 2009 goes to&#8230;</title>
		<description><![CDATA[The 2009 ECCCO Awards recognise service excellence in contact centre organisations or individual extraordinary performances from across the member countries of ECCCO. The prizes were awarded to five representatives on May 6th in Manchester, Uk:

For United Kingdom: Les Torrance from Sykes Global.
For Germany: Marion Stempnick-Krings from 2Call Information and Communication Services.
For Spain: Santiago Espada from [...]]]></description>
		<link>http://www.eccco.org/?p=60</link>
			</item>
	<item>
		<title>ECCCO Awards 2009</title>
		<description><![CDATA[Join the winners of individual awards from 9 countries across Europe at the prestigious CCMA (UK) awards night on the 6th of May 2009. This event attracts over 300 senior call centre professionals and will be held at Manchesters 21st-century meeting place the Ramada Piccadilly Hotel.
Each countries winner will be recognised and presented with an [...]]]></description>
		<link>http://www.eccco.org/?p=49</link>
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