NEW: Journal of Contact Centre Management
Journal of Contact Centre Management (JCCM) is the major, new journal for all those involved in, or concerned with, the management of contact or call centres.
Guided by its expert Editor and an international Editorial Board consisting of leading figures in the field, including contact centre managers, service providers, suppliers, consultants and academics, JCCM provides a peer-reviewed forum for the publication of thought-leadership articles, briefings, discussion, applied research, case studies, expert comment and analysis on the key issues surrounding contact centre management.
Subscribe now to see how contact centre professionals are dealing with the business challenges of the current market.
ECCCO members can receive 20% off this new publication for contact centre professionals.
When ordering a subscription, please quote reference ‘EC’ to receive 20% off.
More information, Table of Contents, Subscription form under: www.henrystewart.com/jccm
