Six months after founding the European umbrella association for customer contact centre, ECCCO’s first international event take place: The ECCCO Awards 2003. Hosted at SeCA in Paris national award winners from 5 of the founding member countries were honoured by the ECCCO president.
The idea behind organising an own ECCCO Award was to make good customer experience examples known to a wider public by giving national award winners and nominees an international platform for presentation, benchmarking and best practice exchange.
Nominations for the ECCCO Awards can be addressed to the ECCCO board exclusively by the national member associations. Primarily awarded will be outstanding customer orientation or exceeding managerial performance in change management processes to improve customer experience.
From 2003 to 2007 hosted at SeCA, Paris
In 2007 hosted at Contact Centre Global Forum, Cannes
In 2008 and 2009 hosted at CCMA UK Dinner awards, Manchester
In 2010 hosted at AFRC’s ceremony of the PALMES DE LA RELATION CLIENT, Paris
The 2011/2012 awards were hosted by CMMC Italy, January, 19th 2012, Milano
In 2014 the CCMA UK hosted the awards on Nov. 3rd on the eve of the 20th UK National CC Conference in London
In 2015 the Polish Marketing Association SMB invited on Dec. 7th to Warsaw to present the ECCCO Award
Impressions (klick on picture to enlarge)