To encourage and assist in the development of European National Contact Centre Associations by bringing together all the European National Associations / Organisations, fostering free and frank information exchange on issues relating to Call Centre services. Using our combined voice to influence ECCCO is a non-profit association that will promote the interests and needs of the European contact centre industry. Their major aims are:
- Promote the exchange of knowledge and informations
- Promote the profession and recognition of Contact Centre Management
- Provide representation to Regulatory bodies
- Act as a collective to influence the appropriate legislative bodies.
- Provide information and education to its members
- Promote co-operation among its members.
- Develop and promote European quality standards for the cc-industry
- Promote a European Contact Centre Award
Download: ECCCO Purpose and Members