Member associations

CallCommunications.be – Belgium
CallCommunications.be
Vincent Vanden Bossche, Managing Director
Leuvensebaan 15 – 3040 Ottenburg
Phone: + 32 475 67 10 20
www.callcommunications.be

ADMEZ – CZech
Asociace direct marketingu, e-commerce a zásilkového obchodu (ADMEZ)
Tomáš Hájek
Senovážné nám?stí 23
110 00 Praha 1
Phone: +420 222 241 386
E-mail: tomas.hajek@admez.cz
www.admez.cz

AFRC – France
Association Francaise des Centres de Relation Client
Eric Dadian, President
77 avenue de Ségur – 75015 Paris
Phone: +33 03 22 82 02 02
www.afrc.org

CCV – Germany
Call Center Verband Deutschland e.V.
Manfred Stockmann, President
Axel-Springer-Strasse 54A, D-10117 Berlin
Phone: +49 (0) 30 / 2061328-0
www.callcenter-verband.de

HCCA – Greece
Hellenic Call Center Association
Emmanouil Lekakis, Director HCCA
385, Acharnon street, 111 43 Athens, GREECE
Dir.Tel +30 210 9556464
www.hcca.gr

CCMA – Ireland
Call Center Managers Association
Maurice Whelan, Vice Chair
c/o FionaO Neill – Vhi Healthcare – IDA Business Park, Dublin Rd – Kilkenny
Phone: (+353) 56 775 3006
www.ccma.ie

CMMC – Italy
Customer Management Multimedia Competence
Mario Massone, President
Via San Vittore 6, I-20 123 Milano
Phone: 02 72 02 11 95
www.club-cmmc.it

CCMA – Netherlands
Contact Center Managers Association
Jos Mittelmeijer, Chairman
Gerard Teubner, Secretary
Secretariaat Vereniging CCMA
p/a Schepenstraat 103b
3039 NE Rotterdam
Phone: +31 (0)10 – 744 0140
Email: gerard(at)vccma.nl
www.vccma.nl

Direct Marketing Association – Poland
Stowarzyszenie Marketingu Bezpo?redniego
Jacek Barankiewicz, Vice President
ul. Wybieg 21
00-788 Warszawa
Poland
www.smb.pl

AEERC – Association of Experts in Customer Relations – Spain
Asociación Española de Expertos en la Relación con Clientes
Javier Martin Casado, Member of the Board
Mª Luisa Merino Nájera, Director
C/ Ortega y Gasset 61, 6º D, E-28006 Madrid
Phone: +34 679370748
www.aeerc.com

CallNet.ch – Switzerland
CallNet.ch Swiss Contact Center Association
Rémon Elsten, Vice-President
Fransesco Puglioni, Vice-President
Postfach 1212, CH-2501 Biel
Phone: +41 (0) 1-298 92 00
www.callnet.ch

CCMA – UK
Call Centre Managers Association UK
Ann Marie Stagg, President
20-22 Bedford Row
London
WC1R 4JS
Tel 0844 800062
www.ccma.org.uk

Guest Member Organisation

CCF – Austria
call-center-forum.at
Robert Sluka – Vice President
Christine Kobale – General Secretary
Simmeringer Hauptstrasse 24
1110 Vienna
Phone: +43 676 78 27 111
www.call-center-forum.at

Croatian Call Center Association
(Hrvatska call centar udruga)
Miho Pitarevic
V. Varicaka 10
10010 Zagreb
[website under construction]

APCC – Portugal
Associacao Portuguesa de Contact Centers
Francisco Cesário, General Secretary
Av. Ultramar 15 -1º – E/
F 2750-506 Cascais – Portugal
Phone:  +351 214 416 965
www.apcontactcenters.com

ARCC – Romania
Asociatia Romana a Contact Centrelor
Marcela Stoica – President
Madalina Vilau – Founder
77th, Popa Savu Street, building cod 02
011432, District 1, Bucharest
Phone: +40 21 411 44 20
e-mail: office@arcc.ro
www.arcc.ro [under construction]

NACC-Russia
National Association of Contact Centers
Dmitry Aristarkhov – Vice President
Tel: +7 495 995 8007
info(at)callcenterguru.ru
www.callcenterguru.ru

CCAS Serbia
Asocijacija za unapredjenje rada korisnickih servisa Srbije
Zlatko Jegdic – President
Bojan Jovic – Executive Director
Bulevar Mihajla Pupina 10d/103
11070 Novi Beograd
Phone: +381 63 246364
www.ccas.org.rs

Call Centers Association – Turkey
(Çagri Merkezleri Dernegi)
Bahadir Pekkan, President
Inkilap Mah. Üntel Sok.Yilmaz Plaza 2 No:1
Ümraniye Istanbul – Turkey
Tel : +90 216 633 11 95
info(at)cagrimerkezleridernegi.org
www.cagrimerkezleridernegi.org

UCCA – Ukraine
Ukrainian Contact Center Association
Iryna Velychko, President
info@cca.org.ua
www.cca.org.ua