Member associations

CallCommunications.be – Belgium
CallCommunications.be
Vincent Vanden Bossche, Managing Director
Oliestraat 3 – 3040 Ottenburg
Phone: + 32 475 67 10 20

AFRC – France
Association Francaise des Centres de Relation Client
Eric Dadian, President
3-5 city Ferembach, F-75017 Paris
Phone: +33 03 22 82 02 02

CCF - Germany
Call Center Forum Deutschland e.V.
Manfred Stockmann, President
Axel-Springer-Strasse 54A, D-10117 Berlin
Phone: +49 (0) 30 / 2061328-0

CCMA – Ireland
Call Center Managers Association
Maurice Whelan, Vice Chair
c/o FionaO Neill – Vhi Healthcare – IDA Business Park, Dublin Rd – Kilkenny
Phone: (+353) 56 775 3006

CMMC – Italy
Customer Management Multimedia Call Center
Mario Massone, President
Via San Vittore 6, I-20 123 Milano
Phone: 02 72 02 11 95

CCMA – Netherlands
Contact Center Managers Association
Jos Mittelmeijer, Chairman
Gerard Teubner, Secretary
Secretariaat Vereniging CCMA
p/a  Schepenstraat 103b
3039 NE Rotterdam
Phone: +31 (0)10 – 744 0140
Email: gerard(at)vccma.nl

Call Center Managers Association – Spain
Asociacion Espanola de Expertos en Centros de Contacto
Javier Martin Casado, Member of the Board
Mª Luisa Merino Nájera, Director
c/Ona 186, E-28053 Madrid
Phone: +34 679370748

CallNet.ch – Switzerland
CallNet.ch Swiss Contact Center Association
Rémon Elsten, Vice-President
Fransesco Puglioni, Vice-President
Postfach 1212, CH-2501 Biel
Phone: +41 (0) 1-298 92 00

CCMA – UK
Call Centre Managers Association UK
Ann Marie Stagg, President
RH10 1LE Crawley, UK
Phone: +44 12 93 53 84 00

Guest Member Organisation

CCF – Austria
call-center-forum.at
Robert Sluka – Vice President
Christine Kobale – General Secretary
Simmeringer Hauptstrasse 24
1110 Vienna
Phone: +43 676 78 27 111

Croatian Call Center Association
(Hrvatska call centar udruga)
Miho Pitarevic
V. Varicaka 10
10010 Zagreb
[website under construction]

CCMA – Poland
Call Center Managers Association
Marian Kostecki, President
Twarda 2/4, 00-150 Warsaw, Poland
Phone: +48 (22) 832.0.832

APCC – Portugal
Associacao Portuguesa de Contact Centers
Miguel Reynolds Brandao, General Secretary
Rua da Bela Vista, 114, R/c, 2750-304 CASCAIS
Phone: +351 214 416 965 

NACC-Russia
National Association of Contact Centers
Dmitry Aristarkhov – Vice President
Tel: +7 495 995 8007
info(at)callcenterguru.ru
www.callcenterguru.ru

CCAS Serbia
Asocijacija za unapredjenje rada korisnickih servisa Srbije
Zlatko Jegdic – President
Bojan Jovic – Executive Director
Bulevar Mihajla Pupina 10d/103
11070 Novi Beograd
Phone: +381 63 246364

Call Centers Association – Turkey
(Çagri Merkezleri Dernegi)
Bahadir Pekkan, President
Inkilap Mah. Üntel Sok.Yilmaz Plaza 2 No:1
Ümraniye Istanbul – Turkey
Tel : +90 216 633 11 95
info(at)cagrimerkezleridernegi.org
www.cagrimerkezleridernegi.org

UCCA – Ukraine
Ukrainian Contact Center Association
Iryna Velychko, President
info@cca.org.ua
www.cca.org.ua [available end of June]