Partners
CallCenter International – Magazine for Customer Care
CCI becomes the official magazine of ECCCO
CCI becomes the official magazine of ECCCO. The main objective of this collaboration is to provide all Customer Contact Centres professionals in Europe and in the rest of the world a real information channel regarding the customer contact centres sector.
This collaboration offers a variety of documents and information such as white papers, networking opportunities, local and international events, case studies, user profiles, (research and experts statements), and also a wide range of relevant knowledge of the customer contact industry locally and internationally.
In addition, through this collaboration top experts in the field from all over the world will share their expertise and contribute to the learning experiences of our readers by offering information with interesting content as well as invaluable manuals and other resources.
In other words, this collaboration is a unique project, based exclusively on knowledge and content from the sector for the benefit of the customer contact centre community and plays the role of a tool for accessing the full range of related information regarding the global customer contact centre sector.
Springer is an internationally prominent science publishing house and renowned offerer of specialized publications in Europe, with over 60 publishing houses in approximately 20 countries in Europe, Asia and the USA and more than 5000 coworkers worldwide. They publish about 2,000 journals and more than 6,500 new books annually.
Market leading Springer publications for the European market are: Call Center Profi and CallCenter INTERNATIONAL (CCI).
Please be informed that a CCI subscription will be available for the special price of 25 Euro per year (4 issues) for each new subscriber interested in Call Center International magazine within the first year of subscription.
Download the supscription form here! CCI subscription form
CallCommunications.be
Call Communications.be/eu, as a 360° Customer Contact Centre Management web-portal community, provides information where customer contact centre companies, divisions, departments and individual professionals across all sectors can interact having a common goal of customer / contact service excellence and continual improvement to enhance industry outcomes, with their colleagues locally, nationally and as part of an international network of like-minded industry professionals. Moreover, through Call Communications leading industry experts from around the world share their skills and contribute to our user’s learning experiences, by presenting content-rich sessions, invaluable handouts and resources.
The main goal(s) of Call Communications.be/eu are to be an independent informative canal for the Customer Contact Centre Industry providing, information, white papers, networking opportunities, events, case studies, user profiles, key note speakers on current issues facing the industry, content rich education, up to date and relevant local and global customer /contact industry knowledge, a portal to a global network of events, and up to date information and contacts connecting the industry.
On top of this, our main objective is that everyone benefits by learning new ideas for improved efficiencies to exceed service and support goals, make new contacts in the industry for peer to peer support, and realize personal and professional growth.
www.callcommunications.be
Contact Center World
ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors, and people, our goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve.
www.contactcenterworld.com
