Call Center World
Leading congress and fair for the German speaking market with international exhibitors and speakers
Time of event: February
Location: Estrel Convention Center, Berlin 

Call Centre Expo
Europe’s no. 1 exhibition & conference for customer contact and integrated customer management solutions
Time of event: September
Location: NEC, Birmingham

ICMI (Incoming Call Management Institute)
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. is the leading global support organization for the contact center industry around the world.
Call, as a 360° Customer Contact Centre Management web-portal community, provides information where customer contact centre companies, divisions, departments and individual professionals across all sectors can interact having a common goal of customer / contact service excellence and continual improvement to enhance industry outcomes, with their colleagues locally, nationally and as part of an international network of like-minded industry professionals. 
Free Call Center Calculators
Call Center Software to calculate resourcing