Cooperation Partners

Austrian Standards plus

… offer innovative added value throughout the field of standardisation. Austrian Standards plus (AS+) provides you with more (than just standards):
  • more information about standards
  • more intelligent and high-quality additional products
  • more opportunities for further education and
  • more certification possibilities
AS+ is partner of ECCCO for the EN 15838 certification for customer contact center. Only with a certification by AS+ you can achieve the sought after signet “Contact Center: Certified EN15838″


Call Communications EU

Call, as a 360° Customer Contact Centre Management web-portal community, provides information where customer contact centre companies, divisions, departments and individual professionals across all sectors can interact having a common goal of customer / contact service excellence and continual improvement to enhance industry outcomes, with their colleagues locally, nationally and as part of an international network of like-minded industry professionals. Moreover, through Call Communications leading industry experts from around the world share their skills and contribute to our user’s learning experiences, by presenting content-rich sessions, invaluable handouts and resources.

The main goal(s) of Call are to be an independent informative canal for the Customer Contact Centre Industry providing, information, white papers, networking opportunities, events, case studies, user profiles, key note speakers on current issues facing the industry, content rich education, up to date and relevant local and global customer /contact industry knowledge, a portal to a global network of events, and up to date information and contacts connecting the industry.

On top of this, our main objective is that everyone benefits by learning new ideas for improved efficiencies to exceed service and support goals, make new contacts in the industry for peer to peer support, and realize personal and professional growth.


Contact Center World provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors, and people, our goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve.


European Contact Center Benchmark Plattform


EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, associations and solution providers in view of improving emergency response in accordance with citizens’ requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

Read more about EENA